Nicholas E. Barnett
Objective
To obtain an entry level position in the field of web development where I can apply my education while improving efficiency and productivity within the company.
Experience
6/1/2005 TO PRESENT Liquid Courage Custom Tattoo Omaha, NE
MANAGER
- Management of overall operational and procedural responsibilities for company
- Planning and implementation of resources to meet business goals
- Evaluating and implementing systems to improve efficiency of company
- Maintaining employee scheduling including vacations, job rotation, and training
- Leading employees to meet the company’s expectations for productivity, quality, and customer service
- Fostering a positive environment for employees and expediting conflict resolution
- Customer relations, including direct sales, electronic communication, social media, and comprehensive care of commuter clients
- Staff training, mentoring, and development
- Inventory management and control
- Developing and updating administrative systems
- Web site and social media maintenance
- Company marketing and graphics development
- File system management
- Performance management
- Reviewing and updating company safety policies and procedures
- Record keeping involving client consent forms, company expenditures, and tax information
- Facilitation of communication between owners and employees/independent contractors
10/1/2000 TO 6/1/2005 No Frills Supermarkets Bellevue, NE
CUSTOMER SERVICE REPRESENTATIVE
- Handled customer inquiries, complaints, and extension requests
- Served a high volume of customers while offering exemplary service
- Trained new customer service employees
- Inventory management and control
- Handled large amounts of money with accuracy
Skills
- Experience with PC/Mac, Microsoft Office Suite, Adobe Photoshop, MS Visual Studio, Visio, WordPress CMS, and various FTP clients
- Language skills: HTML5, CSS3, C++, Java, Visual Basic
- Exceptional organizational and cost control skills
- Ability to communicate effectively with staff and clients
- Well versed in leadership, problem solving, negotiation, time management, training, and customer service
Education
JUNE 2012 – PRESENT Metropolitan Community College Omaha, NE
MAJOR: INFORMATION TECHNOLOGY
*Emphasis on Web Development
AUGUST 2004 – DECEMBER 2008 University of Nebraska at Omaha Omaha, NE
BACHELOR OF ENGLISH
*Emphasis on American Literature
References
References are available on request